Rules and penalties

1. Any changes that are made to the request after its confirmation will be considered as the cancellation of the old request and placing a new one. Change to the request" means: change of date/flight number/passenger's name. Adding passengers to the already confirmed request is also considered as placing a new request.
2. In case the number of passengers on the flight exceeds the number of passengers in the request, TRAVELMARTTM cannot assist in providing VIP-lounge service for those not mentioned in the request.
3. In case the VIP-lounge service has been booked for the client and he/she doesn't use this service (for the reasons not related to TRAVELMARTTM) the cost of service is not refundable.
4. All the services are be 100% pre-paid.